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People & Process: Managing your business well

Date: September 16th, 10:00-12:00

What will we cover?

We start by thinking about people, reclaiming the reputation of performance management from the misconception that it only happens when things are going wrong. Nothing should be further from the truth.

Having discussed what performance management should be and why it is important we will look at some models to help you do it properly:

  • the performance pyramid
  • applying 'SMART' principles at each level of the performance pyramid
  • the performance curve and how to avoid burnout
  • twelve key management questions.

The course then moves on to exploring the fundamentals of the procurement cycle and why each phase contributes to the supply chain function and effective cost management.

The group then moves on to consider the best way to develop tender documents, alongside the need for supplier and post-tender appraisals.

We also explore the difference between performance and supplier relationship management, before identifying tools to help in your day-to-day role.

We then look briefly at legal requirements and due diligence

The session also explores different types of supply chain, before explaining how to strengthen your relationships with suppliers and manage your procurement network.

What will I learn?

  • the performance pyramid and how to use it to structure management of people- how to apply 'SMART' principles to each level of the performance pyramid
  • questions to ask to manage your own performance as a performance manager
  • the best way to plan and conduct a procurement
  • ways to increase effectiveness and efficiency in your procurement
  • how to select suppliers using transparent evaluation methods - techniques to evaluate the performance of suppliers
  • how to review and enhance supply strategies techniques to lower your costs.

You can join our trainers, Justin and Francesca, every Wednesday from 1600-1700 for a 'radio phone-in'. They'll be happy to answer your questions about business, as well as offer hints and tips from their experience working with hundreds of SMEs.

Phone in dates; 

  • 15th September
  • 22nd September
  • 29th September
  • 6th October
  • 13th October
  • 20th October

To join, please click here;

Who should attend?

Any entrepreneur, director, or manager needing to improve the way they manage their people and their process.

The course consists of pre-recorded material, which you can work through at your own pace, followed by a live two-hour webinar to apply what you’ve learned to your own business.


This webinar will be held on Zoom. Information about joining the webinar will be sent through shortly after registration.

If you have any queries, please do not hesitate to contact


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