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PR2096 - Information Management 

Description: SEMLEP would like to appoint an organisation to work closely with our inhouse team and provide consultancy services on a call off basis to provide the following services:

- Information Management – preparing new policies as and when required, reviewing existing policies and keeping the Document Control system up to date.
- IT Management – providing advice and guidance on our IT Infrastructure, cyber security and incident management.
- Data Protection – providing advice and guidance on our data protection practices, carrying out audits, preparing and updating the necessary policies, incident management and undertaking risk assessments including identifying mitigating actions. 

The contract will be overseen by Growth Hub Programme Contracts Manager. The commission will also include training provision to the staff team.

Procurement Process No: PR2096

Issue of Specification: 1 August 2022

Closing date: 5pm 15 August 2022

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For more information, contact the SEMLEP team on 01234 436100 or email procurement@semlep.com

View the Specification Download the application form

PR2098 Growth Hub Gateway Support Services 

Description: SEMLEP would like to appoint an organisation to work closely with our business advisory service to provide email / web enquiry support for our inbound support service including:

• To be the first point of engagement for business enquiries to the Growth Hub via the Growth Hub email and web form enquiry form
• To monitor daily the Growth Hub Inbox and respond to enquiries – offering initial written or telephone responses and referring on to the team of business advisers for more detailed enquiries.
• To monitor daily web enquiries received through the Growth Hub website offering initial written or telephone responses and referring on to the team of business advisers for more detailed enquiries.
• To input all details of enquiries into Growth Hub CRM according with an agreed process.
• Signposting or referring clients to appropriate areas of support within the local, regional and national business support ecosystem
• To work closely with Business Advisors and other members of the Growth Hub team to ensure the client enquiries are appropriately dealt with.
• To provide the highest level of customer service to all businesses.

Procurement Process No: PR2098

Issue of Specification: 3 August 2022

Closing date: 5pm 2 September 2022

 

For more information, contact the SEMLEP team on 01234 436100 or email procurement@semlep.com

Download tender specification Download application form

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