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PR2098 Growth Hub Gateway Support Services 

Description: SEMLEP would like to appoint an organisation to work closely with our business advisory service to provide email / web enquiry support for our inbound support service including:

• To be the first point of engagement for business enquiries to the Growth Hub via the Growth Hub email and web form enquiry form
• To monitor daily the Growth Hub Inbox and respond to enquiries – offering initial written or telephone responses and referring on to the team of business advisers for more detailed enquiries.
• To monitor daily web enquiries received through the Growth Hub website offering initial written or telephone responses and referring on to the team of business advisers for more detailed enquiries.
• To input all details of enquiries into Growth Hub CRM according with an agreed process.
• Signposting or referring clients to appropriate areas of support within the local, regional and national business support ecosystem
• To work closely with Business Advisors and other members of the Growth Hub team to ensure the client enquiries are appropriately dealt with.
• To provide the highest level of customer service to all businesses.

Procurement Process No: PR2098

Issue of Specification: 3 August 2022

Closing date: 5pm 2 September 2022

 

For more information, contact the SEMLEP team on 01234 436100 or email procurement@semlep.com

Download tender specification Download application form

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